Refund policy

Last updated: September 29, 2026

Because Da Bayou Chocolate & Da Bayou Mud products are food products, our return policy differs from a standard retail return policy. Please review the following terms before ordering.

Food Products - No General Returns or Exchanges

For food-safety and quality reasons, we do not accept general returns or exchanges of food products once they have been shipped or delivered, including unopened products, except where required by applicable law. Please review your order carefully before submitting it.

Damaged, Defective, Spoiled, Missing, or Incorrect Orders

Please inspect your order promptly upon delivery. If an item arrives damaged, appears spoiled or defective, is missing, or you receive the wrong product, contact us within 3 days of delivery at DaBayouChocolate@gmail.com. Include your order number and, when reasonably possible, photographs of the product, packaging, shipping box, and shipping label.

We will review the circumstances and, when appropriate, may provide a replacement, refund, store credit, or another reasonable resolution. Nothing in this policy limits rights that cannot legally be waived.

Temperature, Melting, Separation & Product Consistency

Da Bayou products are made with ingredients that may naturally soften, melt, or separate when exposed to warm temperatures during shipping or storage. These changes in texture or appearance are normal characteristics of the product and do not necessarily mean that the product is damaged or defective.

Upon opening, the product may be stirred to your preferred consistency. For jarred products containing chocolate, some customers may prefer a gentle stir that keeps portions of the chocolate and pecan praline cream distinct, while others may prefer to blend them more fully. Texture and consistency may vary with temperature and personal preference.

Because temperature conditions vary by location and carrier route, we cannot guarantee that a product will arrive at the same temperature or consistency at which it was packed. Please follow all storage and handling instructions on the product label or packaging.

If you believe a product has experienced something beyond normal temperature-related softening, melting, or separation, contact us, and we will evaluate the issue.

Shipping Delays

Estimated delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays, customs processing, and other events outside our reasonable control may affect delivery. We may also delay shipment during periods of extreme weather when reasonably appropriate to protect product quality.

Order Cancellations

We process orders promptly and may be unable to cancel or modify an order after it has been accepted or entered fulfillment. Contact us as soon as possible at DaBayouChocolate@gmail.com if you need to request a change. A request is not guaranteed until confirmed by us.

Refund Timing

If we approve a refund, it will generally be issued to the original payment method. Processing time after issuance depends on the payment provider or financial institution and may take several business days.

Gift Cards and Promotional Items

Gift cards and promotional, giveaway, or complimentary items are non-refundable except where required by law. Any promotion-specific terms will also apply.

International / Mandatory Consumer Rights

Nothing in this policy is intended to waive consumer rights that cannot legally be waived. If applicable law grants you a cancellation, refund, or other mandatory right, that law will control to the extent it conflicts with this policy.

Questions

Questions about an order, replacement, or refund should be sent to DaBayouChocolate@gmail.com.